Capgemini, the Anglo-French IT services giant, recently signed a seven-year global outsourcing deal with Tetra Pak that will see some of the packaging company's finance and accounting services supplied from China.
According to the terms of the agreement, a joint project team from
Tetra Pak and Capgemini will transfer elements of the F&A processes
operated in potentially up to 60 countries around the world into
Capgemini's dedicated BPO centres in Guangzhou, China and Krakow,
This type of global business process outsourcing (BPO) deal has
become increasingly common as multinationals seek to standardise
labour-intensive but low-value business processes such as F&A
around the global as a prelude to outsourcing them to a third party.
Nevertheless, it is interesting that Capgemini has evidently been
able to demonstrate that China's competences in the BPO space are now
sufficiently well developed that its a realistic option for western
companies like Tetra Pak, although its worth noting that the workload
is being split between an offshore base in China and a “nearshore”
location in Poland.